Covid-19 Policy

When guests check into our hotel over the next few months, they will notice a number of alterations-additions to the hotel’s operation, which are designed to minimize risk and enhance safety for our guests and staff.

The enhanced measures which our Hotel is implementing, in compliance with the mandatory criteria and extra recommendations of Greece’s Hotel Safety Protocols, include the following:
Team members (staff)

Training

  • Training on COVID-19 safety and sanitation protocols to all employees


Personal Protective Equipment

  • Provision of personal protective equipment to all employees
  • Hand sanitizing stations for our guests and staff around public areas
  • Regular thermal controls are done to all employees

Physical distance

  • Floor signage and informative posters for physical distance
  • We inform according to the new operating protocols that only hotel guests are allowed to enter the rooms

Management of a suspected case

Our hotel cooperates with a doctor specially trained in the management of COVID-19 cases and has prepared a comprehensive action plan for the management of a possible suspected case, with respect to the personality and privacy of our customers

Cleaning and disinfection protocols

The hotel has chosen approved for use disinfectants effective against bacteria and viruses and appropriate for SARS- CoV-2
Guest rooms

  • Enhanced cleaning and disinfection protocols are used to clean guest rooms with attention to high touched surfaces
  • UV device for the disinfection of fabric surfaces
  • All decorative items are suspended
  • Housekeeping trolleys are sanitized after each shift
  • The daily cleaning is temporarily suspended
  • The room cleaning and the linen change is performed every 3 days. This frequency may change upon request
  • Mini Bars are suspended and for the moment can be used as a mini fridge
  • The service process of the rooms will be done only in the absence of the guests

Public areas

  • Increased frequency of disinfection of all public areas and staff areas with attention to high touched surfaces
  • UV device for the disinfection of fabric surfaces
  • Recommendation to all guests the usage of their in-room WC
  • Air Conditioning Cleaning, according to governmental protocols

Front office desk

  • Check out time: 11h00 / Check in time: 15h00
  • Guests personal data (address, telephone number, email) during check in, for public health protection and the possible need of tracing
  • Appropriate floor signage for physical distancing
  • All key cards disinfected prior use
  • POS terminals disinfected after guest use
  • Working surfaces & shared Equipment disinfected regularly
  • A complete medical kit available at the reception
  • Credit card as a payment method instead of cash will be reinforced
  • Guests are informed for the services that are officially suspended or altered

Suppliers of goods & services

  • All our suppliers of goods and services follow similar Safety Protocols measures

The hotel has in place an action plan in case of COVID-19 suspected cases οf guests or staff member which complies with Greece’s Hotel protocols and legislation.
The Management of our Hotel is committed in fully implementing Greece’s Hotel Safety Protocols.

We wish you a safe and pleasant stay in our hotel.